Frequently Asked Questions

General
Q: What is Craftee?

A: Craftee is a small business located in Austin, Texas. We create DIY kits that feature a curated craft project with everything you need to unleash your creativity, have fun and maybe even learn something new. 

Q: What is your return policy?
A: Craftee Kits are not returnable, but if there are any issues at all with your order, we will go above and beyond to make it right. Just reach out and let us know. 

Quarterly subscription

Q: How does the quarterly subscription work?
A: When you subscribe, we'll ship you a new and unique project 4 times a year - in March, June, September and December. 
Q: What kind of projects will I receive?
A: Each quarter features a modern, design-forward and unique project! Past kits include resin coasters, sea glass wind chime, soy candles, wood burning, concrete planters and so much more. 
Q: Will my subscription automatically renew?
A: Yes, you'll receive a new box every quarter.  Subscriptions renew on December 5, March 5, June 5 and September 5, and ship by the 20th of that month. Cancel anytime!
Q: How much is shipping?
A:  You'll get 2-3 day priority shipping every quarter for just $5. 
Q: Can I cancel, pause or skip at any time?

A: Of course! Cancel before the 5th of the month the quarterly box will be shipped to avoid being charged for that month's box. If you cancel after the 5th, you will receive that quarter's box but will not receive future boxes. 

Q: Can I gift a Craftee subscription?

A: Yes! Just add your recipient's information as the "ship to" address. If you'd like to include a message in the first box, let us know

Have more questions? Let us know and we'll be happy to help.